Last year, one of the leading news stories was the near-breakdown of the federal government’s healthcare.gov website. The Obama Administration bore the brunt of critics bemoaning the technical malfunctions on what was supposed to be the Administration’s signature policy initiative. Improvements were made, some bugs were worked out and the system was up an running in time for the Administration to meet its goal of enrolling seven million people in health insurance plans. But the shaky rollout and slow rate of response clearly tarnished the Affordable Care Act and fueled the fire of its critics. Jon Ippolito, at the New Media school of the University of Maine, thinks the healthcare.gov flop came not because of ineptitude, but because of the nature of the organization that put it together … and maybe, because of the nature of government itself.
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